Q: I’ve seen an item but I cannot seem to find it online?

A: If you see an item on our social media page but do not see it on our website, the item is likely out of stock. We understand how frustrating this can be, so it is likely your favorite items may restock or be replaced with a similar style. Be sure to sign up for our newsletter in the pop up or on the bottom of each page where you will receive information on restocks, sales, and new arrivals.

Q: Where do you ship?

A: We ship worldwide! International shipping roughly takes 5-7 business days in transit. Please note we are not responsible for any delays or fees due to customs. Please contact your local postal service for more information on customs and duties.

Q: What are your shipping options within the United States?

A: Priority shipping. No signature required.

Q: What are your shipping options for international shipping?

A: We have two shipping options for shipping Internationally. 

APC International Duties & Taxes Prepaid (7-14 business days) : International Priority Duties & Taxes Prepaid. Your customs fees are prepaid and no funds will need to be collected prior to delivery. 

DHL Express Worldwide Duties & Taxes Unpaid( 3-5 business days)  : Your customs fees will need to be collected before DHL can deliver your package. You may be charged a service fee by DHL for these fees. 

Q: How do I track my order?

A: Your order will process for 24-48 business hours. Once your order has shipped an email will be sent to you containing tracking information.  Additionally please allow 24-48 business hours for your shipment details to update with USPS. 

Q: What is considered a Final Sale?

A: All Swimwear, Intimates, and accessories are a final sale. In addition any and all sale items are also final. Refunds and exchanges are not permitted. 

Q: How do I know if my order has been placed?

A: Upon completion of your order, a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at contact@sheshemoomoo.com. One of our Customer Service representatives will be happy to assist you. Kindly note to check your spam folder as the email may have filtered into that folder. 

Q: What if my order has not been delivered?

A: If after contacting USPS you still need assistance regarding locating your order feel free to contact us at contact@sheshemoomoo.com and one of our representatives will be happy to assist you.

Q: I’ve just placed my order, can I change it?

A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. We apologize for any inconvenience! 

Q: How do I process a return?

A: Contact us at contact@sheshemoomoo.com for instructions to return your item. Buyer pays return shipping. 

Q: What is your store policy?

A: Items bought on SheShe MooMoo will gladly be accepted for an exchange within 21 days of the delivery date. All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. A store credit will be provided upon receipt of item (s). All tags must be attached when returned. 

Please note that all Outlet, Accessories, Swimwear, and Intimates are a Final Sale. If such items are returned a $25.00 fee will be charged and the items will be returned to you.

Q: Can I have a gift card or store credit instead of a refund?

A: At this time we offer store credit only except final sale items.  

Q: I received a damaged item. What do I do?

A: In the rare event that the item you received is not in pristine condition [we're truly sorry!] Please contact our team with a photo of the damage before sending the product back. Our team will gladly assist you with reshipping the item out to you in a timely manner.